The Operations Team Lead works within the Operations department of TravelClick and is the lead and main point of contact for the assigned Team members in Implementation and Customer care. He/She needs to handle the operation details while seeing the big picture and ensure that the directions given to the team contribute to accomplish the overall Organization’s goals and strategy. He/She has a good understanding of the team´s dynamics, is able to manage performances and obtain the best from each team member. He/she focuses on above-average results, sets high standards for one’s performance and visibly strives for success. He/she also demonstrates the ability to gather important information and asks questions to clarify, also motivates individuals and groups and promotes cooperation.
Ideally candidates have experience in Implementation, Customer Care, renewal or Account management. Strong communication skills at all levels and a collaborative team-orientation are essential. Experience in managing/leading teams and in developing people is an advantage. The ideal candidate has experience with the hospitality and travel industry and hotel reservation processing systems or technical experience at an interactive agency or web development firm is also preferred. The candidate has excellent customer facing skills, and is able to handle customer escalations and customer frustration. He is empathic and has the ability to communicate, as well as with customers as with team members.
The candidate is computer literate, (Microsoft office, SalesForce…) and is familiar with Internet Technologies. Additionally, the candidate possesses strong analytical skills, has a great capacity for creative problem solving and has the ability to work independently without supervision.
LANGUAGES REQUIRED FOR THE POSITION:
Must be fluent in English and at least 2 other European or languages