Implementation & Customer Care Specialist

AU-VI-South Melbourne
Job ID
2017-1648
Category
Project/ Program Management

Overview

The Project Manager works within TravelClick´s Operations and part of the first point of contact for any implementation or customer care related request to Bundle sales.

Responsibilities

  • Project manage and lead internally complex multi-products/multi-properties implementations
  • Act as a project manager and main point of contact for multi-products/ multi-properties customers during the implementation processes, coordinating all internal and external stakeholders
  • Assist client during overall Implementation Process and advocate internally for his needs
  • Coordinate, certify and eventually deliver customer trainings
  • Monitor implementation from start to end, regularly informing customers and appropriate TravelClick employees of status. Accountable for meeting agreed deadlines.   
  • Identify project and product dependencies and define ways to deliver project within the expected deadlines
  • Keep abreast of products developments and enhancements across all Lines of Business
  • Organize appropriate interactions between customers and Subject Matter Experts when needed
  • Measure customer satisfaction and act on feedback to improve local and global process over time
  • Hand Over every account to AM and Customer Care by following the Implementation SLAs

Qualifications

  • Experience in the Hospitality Industry
  • Sound experience on Project Management
  • Fluent in English (2nd language is a bonus)
  • Ability to work under pressure and meet deadlines
  • Ability to manage several projects at the same time
  • Ability to multitask
  • Ability to influence people without reporting line authority
  • Excellent customer focus
  • Outstanding attention to details
  • Excellent communication and presentation skills.
  • Proficiency in Microsoft Office Suite and Microsoft Project or similar skills

LANGUAGES REQUIRED FOR THE POSITION: 

Must be fluent in English 

 

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