Collections Specialist

ES-Barcelona
Job ID
2017-1650
Category
Finance & Accounting

Overview

  • Manage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for assigned territory.
  • Respond to customer requests
  • Providing requested data to clients and internal departments; such as summary of accounts, sending copy invoices and other documentation
  • Research payments, unallocated cash for the EMEA territories. 
  • Call clients to chase for payments

Responsibilities

  • Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment.
  • Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions
  • Identify unapplied payments, recommend adjustments or refunds as appropriate

Qualifications

  • Minimum of 2 years corporate collections and/or customer service experience in a fast-paced, high volume environment
  • International business experience, financial background preferred
  • High energy candidate, proactive attitude
  • Analytical with excellent attention to detail
  • Good telephone presence with above average negotiating skills
  • Well organized with excellent problem solving skills
  • MS Office proficiency – Outlook, Excel, Word
  • Oracle Financials desired, will accept other ERP experience such as SAP etc.

 

LANGUAGES REQUIRED FOR THE POSITION: 

Must be fluent in English and Spanish

 

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