TravelClick’s Retention team is directly responsible for driving over $160 million in annual revenue, through renewals of contracted services to existing customers. To ensure success, the team relies on intensive analytics and reporting to manage and monitor progress, identify trends and opportunities.
The Renewals and Retention analyst will be responsible for developing the strategy and implementing the activities necessary to ensure that TravelClick meets its renewal goals. This will include managing pacing and reporting information and completing the analysis that will help drive the day-to-day decisions and performance of the team. The Renewals and Retention analyst will work closely with the sales, account management, product and finance teams to ensure accuracy and timeliness in data and alignment on strategy and execution.
The Renewals and Retention Analyst will regularly work with TravelClick’s Senior Leadership Team providing analytics on actual, goal and forecast data and reporting on initiatives and recommendations. As part of a growing organization, this role will need to quickly and effectively adapt to the changes in service and provide insight into the creation and/or modification of analytical tools to sustain and drive the growth of the business.