The Implementations and Customer Care Specialist (Product Support Specialist) works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between critical and non-critical issues, demonstrates ability to gather important information and asks questions to clarify. The Implementation and Customer Care Specialist is precise and pays attention to details when dealing with requests and issues, focuses on achieving results and goals and is able and willing to suitably adapt to changing situations, tasks or expectations and different individuals.
Customer Care related
The candidate will hold a Bachelor Degree or Diploma in Hospitality. The Ideal candidate has experience in the Hospitality Industry, knows how to work under and handle pressure and strives to meets deadlines. The candidate is a great team player, he/she would be able to identify Client’s needs, respond with quick and efficient and personal service and sets high standards of Quality of one’s work as well as others’. Additionally, the candidate is very computer literate, (Microsoft Office, SalesForce...).
Availability to work in afternoon shift: 13.30h - 22:00h (Monday to Friday), to support the LATAM customers.
LANGUAGES REQUIRED FOR THE POSITION:
Must be fluent in English, Spanish and Portuguese