Remote Strategic Account Manager, Western Canada

CA
Job ID
2017-1701
Category
Sales & Business Development

Overview

TravelClick is seeking an enthusiastic, self-starter for a role at the front line of our account management and sales organization that is critical to our company’s success—cultivating customer relationships.  We’re looking for an individual who is a results-driven, ambitious entrepreneur who excels with autonomy and strives to make an impact.  The ideal candidate must be a strong strategic thinker, highly organized, able to thrive in a fast paced and team oriented environment and have a passion for sales and the hotel industry.

 

They will be responsible for owning the relationship with high-profile hospitality clients, acting as the main point of contact for the customers across all lines of business. They are expected to ensure that their customers are gaining full benefit of the TravelClick products purchased, as well as to identify opportunities where other TravelClick products may meet the needs of the customer. In addition, this individual will be responsible for supporting sales strategies and plans to maximize sales opportunities and achieve targeted revenue goals within an assigned portfolio.

 

**Candidates must reside in Western Canada**

Responsibilities

    • Responsible for all customer communications, conflict resolution and compliance on contractual deliverables
    • Responsible for the optimal use of purchased products leading to increased revenue from customer base
    • Conducts regular account reviews with customers to ensure that customer’s goals and expectations are being met
    • Ensures that the customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency
    • Develop and implement successful strategies to meet and exceed (renewal and new) individual revenue goals
    • Participate in regular training programs to improve performance
    • Develop and maintain a heightened awareness of industry dynamics, emerging opportunities and competitive trends.  Identify and capture trends, and communicate findings to clients and leadership

Qualifications

  • Experience and Qualifications

    • 3+ years of experience in a combination of media, account management, sales, eCommerce, and/or marketing or providing services and solutions to hotels in revenue management
    • Demonstrated ability in ensuring achievement of client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams
    • Dynamic leader with proven ability to motivate diverse groups of people around a common goal
    • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure.
    • Exceptional relationship management and account management skills required; escalation management skills are critical
    • Excellent analytical, problem solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions
    • Strong overall business and people skills, including planning, presentation skills and business acumen
    • Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis
    • Strong understanding of customer dynamics and relationship management
    • Proficiency with MS PowerPoint, Word, Excel, and Outlook is required
    • Experience with TravelClick products and hotel industry preferred
    • Knowledge of Salesforce.com preferred
    • Revenue Management skills are a plus

     

    Education

    • Bachelor’s Degree required

     

    Travel

    • Up to 50%

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