The Business Intelligence Premier Service Manager works within TravelClick’s Operations and is the product expert on specific customer facing applications, handling Top TravelClick customers. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between primary and secondary issues, has an active focus on achieving results and goals, and the willingness to take action in response to disappointing results. The Premier Service Manager continues to perform effectively under pressure or when face with setbacks, criticism or other difficult situations.
The ideal candidate has experience in the Hospitality Industry, has at least 1-year practical experience in the Customer Care department, and knows how to work under and handle pressure and strives to meets deadlines. The candidate is a great team player, he/she would be able to identify Client’s needs, respond with quick and efficient and personal service and sets high standards of Quality of one’s work as well as others’. Additionally, the candidate is very computer literate, (Microsoft Office, SalesForce, Internet Technologies.), and has the ability to communicate effectively with customers on complex issues via phone or email.
LANGUAGES REQUIRED FOR THE POSITION:
Must be fluent in English