The primary focus of this role is to assist the Account Management team with specific activities related to customer success. Responsibilities range from customer care case escalations and tracking, providing ongoing training to hotels, creating customized reports, assisting with new iHotelier product rollouts, tracking and logging all account activities, creating business reviews and addressing questions from hotels.
The Account Coordinator must be an effective liaison between the various internal departments to include Customer Care, Sales Support, Implementations, Account Management, Sales, as well as all Product groups that include Web Solutions, Reservations, Media, Business Intelligence, GMS and TVS in order to be successful in the role.
The Account Coordinator will work directly with the Account Management team and assigned accounts supported by the Account Management team. This position is responsible for ensuring all specific client deliverables, both internal and external are properly documented, tracked and fulfilled. In this role the Account Coordinator will be providing organizational assistance to the Account Management team by assisting with various administrative tasks.
Experience and Qualifications