Application Support Engineer

US-IL-Schaumburg
Job ID
2017-1774
Category
IT

Overview

The Application Support Engineer role is responsible for the implementation, monitoring and maintenance of TravelClick customer facing applications located within TravelClick’s data centers.  Key technologies include Jboss; Tomcat; Fiorano Messaging; Oracle; MS SQL and multiple web server technologies.  The candidate must be able to provide expert and prompt technology operations support in a high energy, fast paced environment.

The successful candidate will be bright, motivated, detailed orientated and willing to go the extra mile to ensure exceptional results for our customers.  This is a great opportunity in technology operations at a growing company with opportunities for advancement for the right candidate.

Responsibilities

  • Manage technical projects from conception to completion.
  • Assist NOC during outage situations and production escalations.
  • Resolve application and system outages.
  • Assist with application release deployments.
  • Assist with scripted automation of application recovery and technical procedures.
  • Analyze and interpret application logs to determine problem areas.
  • Communicate production issues to designated internal groups in a timely and accurate manner.
  • Maintain and enhance current application and device monitoring systems.
  • Evaluates system performance statistics including job execution and system response times.
  • Develop and implement operational processes for critical applications.
  • Evaluate and implement best practices for all critical systems and applications.
  • Ability to prioritize, diagnose and independently fix issues.
  • Ability to articulate and maintain attention to technical details.
  • Ability to follow through and document issues to resolution.
  • Must be willing work in a 24x7x365 environment. This will include a 24/7 rotating on-call schedule. 

Qualifications

  • Advanced knowledge of the Linux and Windows operating systems, including knowledge of basic system administration tasks.
  • Experience with web server technologies and troubleshooting required.
  • Experience with DNS troubleshooting required.
  • Experience with application and device monitoring and alerting systems required. Nagios experience is a plus.
  • Experience with log analysis. Experience with Splunk or ELK is a plus.
  • Solid understanding of network technology concepts and usage.
  • Experience in problem solving and troubleshooting network latency and connectivity issues.
  • Scripting knowledge using Python, PHP, Perl or Ruby.
  • Knowledge of Linux shell scripting required.
  • Knowledge of performing database queries a plus.
  • Knowledge of automated job scheduling and performance monitoring.
  • Strong documentation and communication skills.
  • Strong organizational and problem resolution skills.
  • BA or BS degree. Will accept equivalent work-related experience for the right candidate.

 

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