Application Support Engineer

Job Locations US-IL-Schaumburg
Job ID


The Application Support Engineer role is responsible for the implementation, monitoring and maintenance of TravelClick customer facing applications located within TravelClick’s data centers.  Key technologies include Jboss; Tomcat; Fiorano Messaging; Oracle; MS SQL and multiple web server technologies.  The candidate must be able to provide expert and prompt technology operations support in a high energy, fast paced environment.

The successful candidate will be bright, motivated, detailed orientated and willing to go the extra mile to ensure exceptional results for our customers.  This is a great opportunity in technology operations at a growing company with opportunities for advancement for the right candidate.


  • Manage technical projects from conception to completion.
  • Assist NOC during outage situations and production escalations.
  • Resolve application and system outages.
  • Assist with application release deployments.
  • Assist with scripted automation of application recovery and technical procedures.
  • Analyze and interpret application logs to determine problem areas.
  • Communicate production issues to designated internal groups in a timely and accurate manner.
  • Maintain and enhance current application and device monitoring systems.
  • Evaluates system performance statistics including job execution and system response times.
  • Develop and implement operational processes for critical applications.
  • Evaluate and implement best practices for all critical systems and applications.
  • Ability to prioritize, diagnose and independently fix issues.
  • Ability to articulate and maintain attention to technical details.
  • Ability to follow through and document issues to resolution.
  • Must be willing work in a 24x7x365 environment. This will include a 24/7 rotating on-call schedule. 


  • Advanced knowledge of the Linux and Windows operating systems, including knowledge of basic system administration tasks.
  • Experience with web server technologies and troubleshooting required.
  • Experience with DNS troubleshooting required.
  • Experience with application and device monitoring and alerting systems required. Nagios experience is a plus.
  • Experience with log analysis. Experience with Splunk or ELK is a plus.
  • Solid understanding of network technology concepts and usage.
  • Experience in problem solving and troubleshooting network latency and connectivity issues.
  • Scripting knowledge using Python, PHP, Perl or Ruby.
  • Knowledge of Linux shell scripting required.
  • Knowledge of performing database queries a plus.
  • Knowledge of automated job scheduling and performance monitoring.
  • Strong documentation and communication skills.
  • Strong organizational and problem resolution skills.
  • BA or BS degree. Will accept equivalent work-related experience for the right candidate.





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