Internship Renewal Sales Management

ES-Barcelona
Job ID
2017-1793
Category
Customer Experience

Overview

The primary purpose of this position is to help the Renewal and Account Management team to renew existing TravelClick’s contracts via phone/email and to leverage any possible opportunity to upsell or cross-sell other relevant products. The Renewal Sales Manager Intern will be responsible to assist the Renewal & Account Mgmt. team, in order to reach the regional renewal sales goals.

Responsibilities

  • Secures existing business for another term, maintains and improves current customer relationship by educating clients on enhancements to products
  • Provides customers with ROI analysis of the different products to strengthen his arguments
  • Prepare and present renewal authorization information in a timely manner, following up due renewals
  • Handles campaigns efficiently
  • Contact former customers in order to win declined business back
  • Contact clients for a courtesy call program, ensuring the correct usage of the product and the overall satisfaction of the service, verifying use and knowledge of given products
  • Assist with preparation of weekly, monthly and/or quarterly reporting. Updating of internal sales tools to ensure accurate information is sent to our customers
  • Prepare legal documents and ensure that appropriate discounts are in place
  • Work with Product management team regarding any special pricing.  Communicate with sales team to ensure that a clear message is delivered in a timely manner
  • Act as a liaison with customers to coordinate any additions and/or changes with other internal departments relating to existing subscriptions and new purchases.
  • Perform any other tasks as requested by the Manager

Qualifications

  • Experience or studies in the Hospitality Industry is preferred
  • Ability to work under pressure and meet deadlines
  • Microsoft Office, Internet Technologies
  • Ability to work within a team
  • Previous Sales Experience is a plus

LANGUAGES REQUIRED FOR THE POSITION: 

Must be fluent in English. Fluency in German or French is highly preferred.

 

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