Content Management Product Specialist

US-FL-Orlando
Job ID
2017-1852
Category
Customer Experience

Overview

JOB SUMMARY AND PURPOSE:

The Pixel Tracking Agent works within TravelClick’s Operations and is migrating tracking codes to GTM container for the new booking engine migration project. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between primary and secondary issues, has an active focus on achieving results and goals, and the willingness to take action in response to disappointing results.

 

Responsibilities

  • Implement and customize web analytics and website optimization tools based on business needs, specifically Google Analytics, Adobe Analytics, Google Tag Manager, and tracking codes from online media vendors, such as Google AdWords, DoubleClick, Sojern, Facebook, and others using JavaScript, HTML and TravelClick’s proprietary Content Management System (Hospitality ToolBox) as well as TravelClick’s Central Reservations System (iHotelier).
  • Migration of ecommerce and media tracking tags into the GTM container ID. Follow testing and QA processes to help ensure client satisfaction.
  • Solve pixel tracking customer issues efficiently and with high quality standards. Ensure top customer retention, through escalating issues appropriately.
  • Update and enhance current sites for responsive design, and optimize their user interface; update content and graphics; and monitor their performance and results.

Qualifications

The ideal candidate has at least 1-year practical experience as a programmer with good knowledge of Javascript and HTML, or at a similar role adding tracking tags. Also experience in GTM or other Tag Manager is required.

 

  • Knows how to work under and handle pressure, and strives to meets deadlines.
  • The candidate is a great team player, he/she would be able to identify Client’s needs, respond with quick and efficient and personal service and sets high standards of Quality of one’s work as well as others’.
  • Additionally, the candidate is very computer literate, (Microsoft Office, SalesForce, Internet Technologies.).
  • Has the ability to communicate effectively with customers on complex issues via phone or email.

 

CRITICAL COMPETENCIES:

Problem Analysis: Recognize and get to the bottom of problems, track down possible causes of problems and establish connections, differentiate between primary and secondary issues.

Result Orientation: An active focus on achieving results and goals, and the willingness to take action in response to disappointing

results.

Immunity to stress: Continue to perform effectively under pressure or when face with setbacks, criticism or other difficult situations.

Customer Focus: Active listener, able to empathize with customers. Takes customers issues at heart and goes the extra mile to find a

satisfying solution

Leadership competences: Thought, Relationship, Results, Global and People Leadership

 

LANGUAGES REQUIRED FOR THE POSITION:

Must be fluent in English in both written and verbal communication.

 

Education:

  • Bachelor’s Degree

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