TravelClick’s Guest Management Solutions is one of the company’s fastest-growing products. GMS is an end-to-end CRM and marketing automation platform, allowing hoteliers to personalize their customer communications and segment their marketing efforts to foster guest engagement and drive incremental revenue.
We are looking for a Manager of Account Strategists, GMS to coach and motivate a team of 8-10 GMS Strategists who are responsible for training and ensuring the success of North American-based customers on our platform. This leader will be responsible for creating, documenting and implementing process and best practices to ensure consistent and superior customer service is provided across the team and by and serving as an escalation point for customer strategy conversations and troubleshooting, as well as being the North American champion of the GMS customer across TravelClick departments. A successful candidate should have relevant marketing strategy or execution experience, a track record of managing high performing teams and virtual employees, clearly demonstrated customer-first orientation, and excited for the challenge of helping a business scale successfully by implementing new process. A successful candidate will ensure customers and the North American GMS Account Management team are satisfied and getting value from our product and their experiences, respectively.