TravelClick’s Guest Management Solutions is one of the company’s fastest-growing products. GMS is an end-to-end CRM and marketing automation platform, allowing hoteliers to personalize their customer communications and segment their marketing efforts to foster guest engagement and drive incremental revenue.
We are looking for a Account Coordinator, GMS to deliver direct product and marketing support services to our customers and support our Account Management Team. As a member of a highly-motivated team, you will be responsible for providing support across an Account Management team tasked with superior customer service, including training customers, helping them maximize the value this platform brings them including consulting and marketing campaigns and other strategies, and problem resolution. A successful candidate should have project management and customer support experience, a passion for serving customers, a can-do attitude and strong communication skills. An understanding of email marketing best practices, HTML coding, and hospitality industry property management systems is a plus. A successful candidate would ensure our Account Managers tasked with our largest strategic accounts are successfully delivering value and updates to our customers.