• Collections Supervisor ASPAC

    Job Locations SG-Singapore
    Job ID
    Finance & Accounting
  • Overview

    Collections supervision entails timely assistance and review of ASPAC collection efforts regarding Enterprise high value accounts.


    Tasks included:

    • Ensuring timeliness of cash collections by working with assigned client portfolio, escalating issues and mentoring progress to improve performance


    Collection of portfolio of hard-to-collect accounts tasks include:

    • Manage a portfolio of customer accounts
    • Contact customers via phone and email to meet monthly cash collection goals
    • Initiate write-offs and adjustments, as needed
    • Initiate bad debt recovery through external Agencies
    • Collection projects, as necessary.
    • Effectively use TC systems – expand knowledge of systems via in-house training
    • Adhere to the policies and procedures outlined by the Collection Group – credit holds, service suspensions, and account write-offs, despite internal/external pressures. Follow the escalation guidelines to obtain appropriate approvals.
    • Investigation of customer issues and disputes.
    • Lead investigation of customer or sales issues and concerns, as escalated by collections and sales teams
    • Work effectively with customers, management and sales to ensure appropriate resolution of problems
    • Strong communication and negotiation skills


    • 3-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment
    • International business experience
    • High energy senior employee requiring minimal supervision
    • Analytical with excellent attention to detail
    • Good telephone presence with above average negotiating skills
    • Well organized with excellent problem solving skills
    • MS Office proficiency – Outlook, Excel, Word
    • Oracle Financials desired, will accept other ERP experience


    Must be fluent in English, any additional (Asian) languages have preference



    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”


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