• Collections Supervisor ASPAC

    Job Locations SG-Singapore
    Job ID
    2018-2003
    Category
    Finance & Accounting
  • Overview

    Collections supervision entails timely assistance and review of ASPAC collection efforts regarding Enterprise high value accounts.

    Responsibilities

    Tasks included:

    • Ensuring timeliness of cash collections by working with assigned client portfolio, escalating issues and mentoring progress to improve performance

     

    Collection of portfolio of hard-to-collect accounts tasks include:

    • Manage a portfolio of customer accounts
    • Contact customers via phone and email to meet monthly cash collection goals
    • Initiate write-offs and adjustments, as needed
    • Initiate bad debt recovery through external Agencies
    • Collection projects, as necessary.
    • Effectively use TC systems – expand knowledge of systems via in-house training
    • Adhere to the policies and procedures outlined by the Collection Group – credit holds, service suspensions, and account write-offs, despite internal/external pressures. Follow the escalation guidelines to obtain appropriate approvals.
    • Investigation of customer issues and disputes.
    • Lead investigation of customer or sales issues and concerns, as escalated by collections and sales teams
    • Work effectively with customers, management and sales to ensure appropriate resolution of problems
    • Strong communication and negotiation skills

    Qualifications

    • 3-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment
    • International business experience
    • High energy senior employee requiring minimal supervision
    • Analytical with excellent attention to detail
    • Good telephone presence with above average negotiating skills
    • Well organized with excellent problem solving skills
    • MS Office proficiency – Outlook, Excel, Word
    • Oracle Financials desired, will accept other ERP experience

    LANGUAGES REQUIRED FOR THE POSITION: 

    Must be fluent in English, any additional (Asian) languages have preference

     

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    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

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