• Collections Supervisor EMEA

    Job Locations ES-Barcelona
    Job ID
    2018-2005
    Category
    Finance & Accounting
  • Overview

    This position encompasses responsibility for all aspects of day-to-day supervision and assistance for International collections staff located in Barcelona and remotely, which includes assistance with customer collections, investigation of customer issues or disputes, customer credits, and collections for a territory of hard-to-collect accounts. This position requires someone with a strong collections knowledge and experience, systems understanding, company product knowledge, excellent customer service skills, management/mentoring skills and the ability to prioritize and delegate duties as needed in order to meet department goals.

    Responsibilities

    Collections supervision entails timely assistance and review of EMEA collection efforts.

    Supervisor’s tasks include:

    • Ensuring timeliness of cash collections by working with collectors on their portfolios, escalating issues and mentoring collectors to improve performance
    • Assist with monthly collection goal-setting for collectors
    • Review of AR and individual collector’s portfolios
    • Keep staff cross-trained to ensure proper allocation of resources and timely cash collections
    • Personnel staffing, management, retention and development

    Collection of portfolio of hard-to-collect accounts Supervisor’s tasks include:

    • Manage a portfolio of customer accounts
    • Contact customers via phone and email to meet monthly cash collection goals
    • Initiate write-offs and adjustments, as needed
    • Initiate bad debt recovery through external Agencies

    Collection projects, as necessary.

    Supervisor’s tasks include:

    • Work with IT regarding maintenance and system improvements
    • Team lead on collection clean-up projects as assigned

    Promoting the agenda of the Finance/ Collection Group.

    Supervisor’s tasks include:

    • Effectively use TC systems – expand dept knowledge of systems via in-house training
    • Adhere to the policies and procedures outlined by the Collection Group – credit holds, service suspensions, and account write-offs, despite internal/external pressures. Follow the escalation guidelines to obtain appropriate approvals.

    Investigation of customer issues and disputes.

    Supervisor’s tasks include:

    • Lead investigation of customer or sales issues and concerns, as escalated by collections and sales teams
    • Work effectively with customers, management and sales to ensure appropriate resolution of problems
    • Strong communication and negotiation skills

    Qualifications

    • 3-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment
    • International business experience
    • High energy self-starter requiring minimal supervision
    • Analytical with excellent attention to detail
    • Good telephone presence with above average negotiating skills
    • Well organized with excellent problem solving skills
    • MS Office proficiency – Outlook, Excel, Word
    • Oracle Financials desired, will accept other ERP experience

    COMPETENCIES REQUIRED:

    • Problem analysis
    • Accuracy
    • Planning and organizing
    • Task-oriented management

     

    LANGUAGES REQUIRED FOR THE POSITION: 

    Must be fluent in English and at least 2 other European languages

     

     

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