• Order Management Specialist

    Job Locations ES-Barcelona
    Job ID
    2018-2022
    Category
    Finance & Accounting
  • Overview

    Responsible for various order management administrative functions that include but not exclusive to: new product order audits, billing audits and order processing.  Ensure that orders are accurate and adhere standards set forth by Product, Legal and Finance. Responsible for processing orders in a timely and accurate manner. Expectation is that individual would actively participate in discussions identifying areas of improvement in processes and when necessary formulation, documentation and activation of new processes. 

    Responsibilities

    • Responsible for quality control of signed order received from the Sales Team as per documented requirements
    • Manage handoff of approved orders to appropriate implementations teams
    • Save all signed and approved customer contracts in defined document storage software
    • Follow Standard Operating Procedures and work collaboratively with other departments to ensure Order Management timelines and quality of work meet or exceed Service Level Agreements
    • Maintain awareness of special promotions by product and ensure contracts are correctly submitted and processed based on promotion requirements
    • Troubleshoot contract issues and work with Product, Legal, Billing and Finance departments when questions arise
    • Process termination requests and handoff to billing for crediting
    • Participate in new Business Process discussions

    Qualifications

    • Bachelor’s Degree a plus
    • Familiarity with the hospitality or travel industry a plus
    • At least 2 years’ experience in Order Management, Contract Entry or Billing process and procedures
    • Proficient in use of Microsoft Office products including Word, Excel and Outlook
    • Ability to define problems, collect data, establish facts and draw conclusions
    • Experience in report generation, data collection systems and analysis techniques
    • Strong business acumen with ability to convey important messages through concise and effective documentation and presentation materials
    • Excellent communication skills on a formal, informal, written and verbal basis to all levels and departments
    • Possess an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment
    • Familiarity with the hospitality or travel industry a plus

    LANGUAGES REQUIRED FOR THE POSITION: 

    Must be fluent in English and additional European languages are preferred

     

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