The Customer Care Specialist provides technical support for products including TravelClick's Central Reservation System, Business Intelligence solutions, and web products, directly to our global hotel customers via email, and phone. Our Customer Care Specialists dig into technical issues and handle cases through resolution. They must determine root cause of issues, resolving on the first attempt if possible, accurately documenting case issues in our CRM (Salesforce.com).
Our Customer Care Specialists are part of a cohesive and critical team at TravelClick ensuring that our clients receive the best possible service and support while solving technical issues. This team is constantly learning and growing as they work across functions to assist clients. The knowledge that you build on this team can set you down many different future career paths at TravelClick including product support, sales, implementations, technology/ product development, and account management.
This is a full-time position and shifts will be between 8:00AM-12:00AM EST, and Customer Care Specialists must have the flexibility to work any day of the week, including weekends.