TravelClick’s Guest Management Solutions is one of the company’s fastest-growing products. GMS is an end-to-end CRM and marketing automation platform, allowing hoteliers to personalize their customer communications and segment their marketing efforts to foster guest engagement and drive incremental revenue.
We are looking for an Senior Account Strategist, GMS to deliver direct product and marketing support services to our customers. As a member of a highly-motivated team, you will be responsible for providing superior customer service, including training customers, helping them maximize the value this platform brings them including consulting and marketing campaigns and other strategies, and problem resolution. A successful candidate should have account management/ customer support experience, a passion for serving customers, and strong communication and project management skills. An understanding of email marketing best practices, HTML coding, and hospitality industry property management systems is a plus. A successful candidate would ensure customers are successfully using the GMS application and are able to see the value the solution provides.
This position also will manage a team of 1-3 Account Strategists, GMS, who each manage their own portfolio of accounts. The Senior Account Strategist, GMS will also manage a portfolio, in conjunction with overseeing the Account Strategists, GMS workload and reporting to team Director.