This position is responsible for the Customer Care, Technical Support, Troubleshooting, Subject Matter Expertise and Security of TravelClick’s Reservations Solutions products. It includes team building and management of the technical Customer Support team supporting the TravelClick Reservations suite of products. The position has significant company-wide impact and is critical to ensuring that the customer’s experience with TravelClick is seamless, consistent and positive.
The position manages on-site technical resources including third party vendors and includes the development and implementation of policies and procedures for the provision of proactive and reactive support.
This is a full-time position and shifts will be between 8:00AM-8:00PM EST, and Customer Care Specialists must have the flexibility to work any day of the week, including weekends.