Business to Business collections on a portfolio of U.S. and Canadian accounts. Working with the client along with internal teams to resolve invoice issues so that invoices can be paid in a timely manner.
Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 350 customer contacts per month via phone and email
Answer customer questions, provide invoice copies and contracts as necessary to facilitate customer payment
Work with customers to obtain remittance detail, reconcile payment discrepancies and resolve invoice disputes
Identify unapplied payments, recommend adjustments or refunds as appropriate
2-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment
Strong communication skills, both written and verbal
International business collections experience
High energy self-starter requiring minimal supervision
Analytical with excellent attention to detail
Excellent telephone presence with above average negotiating skills
Well organized with excellent problem solving skills
MS Office proficiency – Outlook, Excel, Word
Oracle Financials, Salesforce.com are a plus
Additional Languages French (Canadian) or Spanish is a plus.
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”