• Collections Specialist

    Job Locations US-IL-Schaumburg
    Job ID
    2018-2167
    Category
    Finance & Accounting
  • Overview

    Business to Business collections on a portfolio of U.S. and Canadian accounts.  Working with the client along with internal teams to resolve invoice issues so that invoices can be paid in a timely manner.

    Responsibilities

    • Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 350 customer contacts per month via phone and email
    • Answer customer questions, provide invoice copies and contracts as necessary to facilitate customer payment
    • Work with customers to obtain remittance detail, reconcile payment discrepancies and resolve invoice disputes
    • Identify unapplied payments, recommend adjustments or refunds as appropriate

    Qualifications

    • 2-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment
    • Strong communication skills, both written and verbal
    • International business collections experience
    • High energy self-starter requiring minimal supervision
    • Analytical with excellent attention to detail
    • Excellent telephone presence with above average negotiating skills
    • Well organized with excellent problem solving skills
    • MS Office proficiency – Outlook, Excel, Word
    • Oracle Financials, Salesforce.com are a plus

    Personal Attributes

    • Additional Languages French (Canadian) or Spanish is a plus.

     

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    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

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