• Program Director - Customer Solutions - REMOTE

    Job Locations US-Remote - US | US-NY-New York
    Job ID
  • Overview

    The Program Director oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, staffing, leading, and controlling program activities.


    The Program Manager performs a wide range of duties including some or all of the following:

    Plan the program

    • Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
    • Develop new initiatives to support the strategic direction of the organization
    • Develop and implement long-term goals and objectives to achieve the successful outcome of the program
    • Develop an operating plan to support the program
    • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
    • Monitor funding proposals for the program to ensure the continuous delivery of services

    Organize the program

    • Ensure that program activities operate within the policies and procedures of the organization
    • Ensure that program activities comply with all relevant legislation and professional standards
    • Develop forms and records to document program activities
    • Oversee the activities on the clients of the program for tracking purposes according to the milestones the program must maintain

    Lead the program

    • Ensure all staff members receive a debrief of the program, contractual understanding and appropriate training in accordance with organizational standards
    • Supervise program by providing direction, input and feedback
    • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program
    • Liaise with other managers to ensure the effective and efficient program delivery
    • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency

    Control the program

    • Write reports on the program for management
    • Communicate with management on progress of the program
    • Ensure that the program operate within the approved budget
    • Monitor and approve all budgeted program expenditures
    • Monitor cash flow projections and report actual cash flow and variance to the Executive Director on a regular basis (monthly/bimonthly)
    • Manage all project funds according to established accounting policies and procedures
    • Ensure that all financial records for the program are up to date
    • Ensure financial reports and supporting documentation for funders are prepared as outlined in funding agreements
    • Provide required information to have invoices generated and submitted to funders according to the established timelines
    • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
    • Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework
    • Report evaluation findings to the Executive Director and recommend changes to enhance the program, as appropriate



    • University degree in a related subject
    • Knowledge of program management
    • Knowledge of client groups and/or issues related to the program area
    • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
    • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
    • 10+  years experience in a related field
    • Travel up to 50%.
    • Must be fluent in English both written and spoken



    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”


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