• Program Director - Customer Solutions - REMOTE

    Job Locations US-Remote - US | US-NY-New York
    Job ID
    2018-2207
    Category
    IT
  • Overview

    The Program Director oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, staffing, leading, and controlling program activities.

    Responsibilities

    The Program Manager performs a wide range of duties including some or all of the following:

    Plan the program

    • Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
    • Develop new initiatives to support the strategic direction of the organization
    • Develop and implement long-term goals and objectives to achieve the successful outcome of the program
    • Develop an operating plan to support the program
    • Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
    • Monitor funding proposals for the program to ensure the continuous delivery of services

    Organize the program

    • Ensure that program activities operate within the policies and procedures of the organization
    • Ensure that program activities comply with all relevant legislation and professional standards
    • Develop forms and records to document program activities
    • Oversee the activities on the clients of the program for tracking purposes according to the milestones the program must maintain

    Lead the program

    • Ensure all staff members receive a debrief of the program, contractual understanding and appropriate training in accordance with organizational standards
    • Supervise program by providing direction, input and feedback
    • Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program
    • Liaise with other managers to ensure the effective and efficient program delivery
    • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency

    Control the program

    • Write reports on the program for management
    • Communicate with management on progress of the program
    • Ensure that the program operate within the approved budget
    • Monitor and approve all budgeted program expenditures
    • Monitor cash flow projections and report actual cash flow and variance to the Executive Director on a regular basis (monthly/bimonthly)
    • Manage all project funds according to established accounting policies and procedures
    • Ensure that all financial records for the program are up to date
    • Ensure financial reports and supporting documentation for funders are prepared as outlined in funding agreements
    • Provide required information to have invoices generated and submitted to funders according to the established timelines
    • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
    • Monitor the program activities on a regular basis and conduct an annual evaluation according to the program evaluation framework
    • Report evaluation findings to the Executive Director and recommend changes to enhance the program, as appropriate

     

    Qualifications

    • University degree in a related subject
    • Knowledge of program management
    • Knowledge of client groups and/or issues related to the program area
    • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
    • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
    • 10+  years experience in a related field
    • Travel up to 50%.
    • Must be fluent in English both written and spoken

     

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    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

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