• Product Strategy Manager

    Job Locations US-NY-New York
    Job ID
    2018-2218
    Category
    Product
  • Overview

    Summary:

    TravelClick has an immediate opening for a Product Strategy Manager on the Business Intelligence Product team. This team sits at the intersection of Sales, Marketing, Product Development and Operations, overseeing the general management and growth of all Business Intelligence products.

    This role is focused on both driving customer retention and customer success programs as well as improving our existing operational processes across all three of our business intelligence products, Demand360, Agency360, and Rate360, and will report directly to the Business Intelligence Product Senior Director.

    Currently, more than 27,000 hotels globally benefit from TravelClick’s industry-leading Business Intelligence Solutions, including the top ten global hotel chains and thousands of independent hotels. Our superior data, paired with our next generation analytical tools, turn information into insights, which can improve hotel’s marketing, revenue management, and business strategy.

    The Product Strategy Manager will work closely with leaders across the organization. This role will help drive revenue and profitability through building customer success programs, driving cross-sell and up-sell opportunities, developing marketing initiatives and working side-by-side with our technology teams to inform product enhancements.

    Responsibilities

    • Drive product strategy – segments for focus, enhancements/development required, pricing and value proposition
    • Lead cross functional team including sales, engineering, product, and marketing to deliver against required product growth milestones and deliverables
    • Develop compelling business case for appropriate resource investment levels based on market demand, sales results and strategic goals
    • Create and manage partnership programs to drive new sales with influential channel partners
    • Build out new customer success programs to improve retention as well as work with our customer-facing teams to drive up-selling and cross-selling new features or products
    • Work with subject matter experts and thought leaders to obtain positive third party validation and otherwise act as product champion and spokesperson internally and externally to positively influence customers, prospects, partners, employees and analysts
    • Work closely with developers, strategic partners, and customers to ensure that we build products suited for the market over time

    Basic Qualifications

    • Self-directed; needs minimal supervision on work tasks
    • Excellent written and oral communication skills, including presenting to large, diverse audiences.
    • Excellent organizational and time management skills
    • Passionate about building innovative products
    • Proven project management success in a rigorous, results driven environment. Ability to establish processes, create transparency via executive-level status tracking, and gain buy-in to deliver against agreed upon timelines     
    • Ability to quickly analyze and synthesize information to develop actionable strategic plans and make decisions and tradeoffs optimized to meet business demands and customer needs
    • A successful history of working across the product lifecycle, including engineering, marketing, field and inside sales, enterprise / corporate sales, account management, and external sales channels.
    • Strong relationship skills, including the ability to listen to customers and sales reps, and effectively drive meetings with a diverse cross-functional business and technical audience
    • A proven track record and a solid conceptual and expert understanding of product development and product management lifecycle.
    • A strong business background and strong technical background.
    • 3-5 years experience.
    • Bachelors Degree required.  MBA preferred

    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

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