• Client Support Manager (Web)

    Job Locations ES-Barcelona
    Job ID
    2018-2281
    Category
    Customer Experience
  • Overview

    This position is part of the TravelClick Web Support team, responsible for providing customer support for our client’s websites. The role involves organizing department resources in order to provide client support for their issues and requests. Typical tasks and requests include troubleshooting, bug fixing, website enhancements, ecommerce tracking, Google analytics questions, pricing estimations and management of small web projects.

    Responsibilities

    • Deal directly with customers either by telephone, electronically or face to face
    • Run small web projects, estimate costs, manage timescales and resourcing
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle inquiries

    Basic Qualifications

    • Bachelor's degree, preferably related to IT or Internet and Web technology
    • Google analytics knowledge.
    • High Web analytical skills.
    • Min. 1 year of experience in Customer Web Support
    • Experience with web development technology and content management systems
    • Confident individual with excellent client facing and interpersonal skills
    • Highly organized and hard working.

    LANGUAGES REQUIRED FOR THE POSITION:

    Must be fluent in English 

     

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