• Project Manager/Team Lead

    Job Locations SG-Singapore
    Job ID
    2018-2292
    Category
    Product
  • Overview

    The Project Manager works within TravelClick´s Operations and part of the first point of contact for any implementation or customer care related request to Bundle sales.

    Responsibilities

    • Project manage and lead internally complex multi-products/multi-properties implementations
    • Act as a project manager and main point of contact for multi-products/ multi-properties customers during the implementation processes, coordinating all internal and external stakeholders
    • Assist client during overall Implementation Process and advocate internally for his needs
    • Coordinate, certify and eventually deliver customer trainings
    • Monitor implementation from start to end, regularly informing customers and appropriate TravelClick employees of status. Accountable for meeting agreed deadlines.   
    • Identify project and product dependencies and define ways to deliver project within the expected deadlines
    • Keep abreast of products developments and enhancements across all Lines of Business
    • Organize appropriate interactions between customers and Subject Matter Experts when needed
    • Measure customer satisfaction and act on feedback to improve local and global process over time
    • Hand Over every account to AM and Customer Care by following the Implementation SLAs

    Basic Qualifications

    • Experience in the Hospitality Industry
    • Sound experience on Project Management
    • Fluent in English (2nd language is a bonus)
    • Ability to work under pressure and meet deadlines
    • Ability to manage several projects at the same time
    • Ability to multitask
    • Ability to influence people without reporting line authority
    • Excellent customer focus
    • Outstanding attention to details
    • Excellent communication and presentation skills.
    • Proficiency in Microsoft Office Suite and Microsoft Project or similar skills

    LANGUAGES REQUIRED FOR THE POSITION: 

    Must be fluent in English 

     

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