• Project Manager/Team Lead

    Job Locations SG-Singapore
    Job ID
  • Overview

    The Project Manager works within TravelClick´s Operations and part of the first point of contact for any implementation or customer care related request to Bundle sales.


    • Project manage and lead internally complex multi-products/multi-properties implementations
    • Act as a project manager and main point of contact for multi-products/ multi-properties customers during the implementation processes, coordinating all internal and external stakeholders
    • Assist client during overall Implementation Process and advocate internally for his needs
    • Coordinate, certify and eventually deliver customer trainings
    • Monitor implementation from start to end, regularly informing customers and appropriate TravelClick employees of status. Accountable for meeting agreed deadlines.   
    • Identify project and product dependencies and define ways to deliver project within the expected deadlines
    • Keep abreast of products developments and enhancements across all Lines of Business
    • Organize appropriate interactions between customers and Subject Matter Experts when needed
    • Measure customer satisfaction and act on feedback to improve local and global process over time
    • Hand Over every account to AM and Customer Care by following the Implementation SLAs

    Basic Qualifications

    • Experience in the Hospitality Industry
    • Sound experience on Project Management
    • Fluent in English (2nd language is a bonus)
    • Ability to work under pressure and meet deadlines
    • Ability to manage several projects at the same time
    • Ability to multitask
    • Ability to influence people without reporting line authority
    • Excellent customer focus
    • Outstanding attention to details
    • Excellent communication and presentation skills.
    • Proficiency in Microsoft Office Suite and Microsoft Project or similar skills


    Must be fluent in English 





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed