The GMS Implementations - Customer Care works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between primary and secondary issues, demonstrates ability to gather important information and asks questions to clarify.
The GMS Implementation – Customer care specialist is precise and pays attention to detail when dealing with requests and issues, focuses on achieving results and goals and is able and willing to suitably adapt to changing situations, tasks or expectations and different individuals.
Customer Care related
The Ideal candidate has experience in the Hospitality Industry, knows how to work under and handle pressure and strives to meets deadlines. The candidate is a great team player, he/she would be able to identify Client’s needs, respond with quick and efficient and personal service and sets high standards of Quality of one’s work as well as others’. Additionally the candidate is very computer literate, (Microsoft Office, SalesForce,..).
LANGUAGES REQUIRED FOR THE POSITION:
Must be fluent in English, additional European languages are a plus.