The Account Manager (AM) is the customer advocate within TravelClick (TC). The AM must have a deep understanding of the TravelClick portfolio of products, of the hospitality industry and of the assigned market. The AM works directly with their assigned group of customers to grow their revenues as well as the revenues of TC. The AM is expected to ensure that their customers are gaining full benefit of the TravelClick products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.
The AM is responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products which ultimately leads to improve their revenue. The AM also serves as an escalation point for their customers for matters pertaining to services purchased. The AM will be evaluated on the overall performance of their portfolio (i.e. revenue generation), customer retention and customer satisfaction/loyalty ratings. To succeed you need to be able to build strong relationships with our clients, be self-motivated, have excellent communication skills, be results oriented, possess strong attention to detail, be able to prioritize, be able to trouble shoot and enjoy working as part of a team to achieve results. Ability to follow up and expectation management are essential. Tie management and ability to multitask are key to success.
LANGUAGES REQUIRED FOR THE POSITION:
Must be fluent in English and Spanish