The Account Manager (Digital Alchemy) is the customer advocate within TravelClick and serves as the primary point-of-contact for customers. The objective of the Account Manager is to understand client needs/objectives, develop strategies and work in unison with our internal TravelClick teams to execute against the projects and campaigns. The Account Manager must have a deep understanding of the TravelClick portfolio of products and the hospitality industry in general. The Account Manager works directly with their assigned group of customers to grow customer’s revenues as well as the revenues of TravelClick.
The Account Manager is responsible for the successful on-boarding and steady state management of customers within assigned portfolio. The Account Manager is expected to ensure that their customers are gaining full benefit of the TravelClick products purchased as well as to identify opportunities where other Travelclick products may meet the needs of the customer. The Account Manager is responsible for regularly providing their customers with proactive information on ways to optimize the use of the TravelClick products which ultimately leads to improved revenue to the Account Manager's customers and TravelClick. The Account Manager also serves as an escalation point for their customers for concerns pertaining to services purchased.
The Account Manager will be evaluated on the overall performance of their assigned portfolio (i.e., revenue generation), customer retention and customer satisfaction/loyalty ratings.