The PMS Product Specialist (Property Managemnet Systems) position works within the Global Customer Care department of TravelClick and is the product expert on specific customer facing applications. The primary purpose of this position is onboarding and through to steady state support, including projects, migrations or consultation. This includes technical troubleshooting, responding to functional questions as well as providing recommendations on operational best practices as well as implementation/deployment of the TravelClick applications to new and existing customers.
Responsibilities include ticket resolution, proper documentation of outstanding issues, issue research and trend analysis. The L2 Product Specialist will assist in pre- and post-launch activities for bug fixes, enhancements and system business logic changes. The L2 Product Specialist’s responsibility to act as the liaison between L1 Product Specialists and the L3 IT Support Team regarding the communication and implementation of enhancements, changes, problems or updates associated with the products.
Fluent or Native English, both written and spokenwritten and oral communication skills, including experience using web-based demonstration tools for remote presentations.