• Implementation Specialist

    Job Locations US-FL-Orlando
    Job ID
    2018-2441
    Category
    Customer Experience
  • Overview

    To ensure that hotel client’s contracted services are implemented, and system users are trained at a level that meets or exceeds customer expectations. The Implementations Manager will build initial relationship with a defined portfolio of hotels and make strategic recommendations and action plans to implement TravelClick’s recommended Best Practices for new implementations.  In this role, you will also coordinate with other departments in order to ensure overall client satisfaction with our service and product offering.

    Responsibilities

    • Follow client Standard Operating Implementation Procedures and work collaboratively with other departments to insure implementation timelines and quality of work meet or exceed Service Level Agreements
    • As necessary, serve as the primary point person for client until account is handed off to an Account Manager
    • To work proactively with clients to implement recommended TravelClick Best Practices by evaluating hotels’ submitted content
    • To constantly look and introduce new practices to efficiently support and educate the client on how to better utilize the iHotelier CRS
    • In charge of effective communication to client portfolio and Sales Field during implementation process so that all parties remain informed
    • Ensure that client and TravelClick are in compliance of contractual obligations
    • Responsible for client satisfaction during implementation process
    • Responsible for quality of implementations and adhering to defined turn-around times for implementations
    • Keep track of and distribute implementation data in Salesforce Tool for senior level management to track weekly volume and activity

    Basic Qualifications

    Basic Qualifications

    • Associates degree required
    • Minimum of 1 year in the hospitality industry (possess strong knowledge of travel industry trends, terms, issues and emerging technology)
    • Proficient in use of Microsoft Office products including Word, Excel, Outlook and PowerPoint (Intermediate)

    Additional Characteristics

    • Preferred 1-year experience working with a Central Reservation System, GDS and Property Management system
    • Specific experience with Revenue Management preferred
    • Must display initiative and resourcefulness in solving problems and following issues through to completion
    • Must display analytical and critical thinking skills and have ability to show good judgment when handling various situations
    • Must be well organized, detail-oriented and possess excellent verbal and written communication skills
    • Must possesses ability to work in a team environment where collaborative effort is a necessity for team’s success
    • Ability to work with high-level customer contacts via telephone and face-to-face and convey confidence and professionalism

     

     

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    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

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