• Campaign Coordinator, Email Marketing (Digital Alchemy)

    Job Locations US-TX-Fort Worth
    Job ID
    Digital Media
  • Overview

    The Campaign Coordinator, Email Marketing will work as a part of the Digital Alchemy, a TravelClick Company team to support email marketing efforts for customers. He/she will maintain standards of excellence and be an internal representative of the digital communications department for functions as it relates to email marketing campaigns. He/she will serve as primary contacts for customers for email marketing campaigns. This person is responsible for understanding client needs, delivering solutions and maximizing revenue for the department. He/she focuses on above-average results, sets high standards for one’s performance and visibly strives for success.


    • Explanation and demonstrations of our system(s), the initiating and responding to requests from customers; collecting all pertinent information from the customer to make their email marketing campaigns as successful as possible; relaying information in customer-friendly terms with regard to scheduling and delays; and offering guidance on evolving industry standards, trends and making sure the overall campaign(s) we send meet best practice standards
    • Constant education, monitoring and absorption of new knowledge and trying to enforce them as standards in our campaigns
    • Review, text and coordinate revisions with the customer and designer, perform a final quality control check, schedule and send email marketing campaigns
    • Segment databases to ensure targeted recipients are receiving email marketing campaigns each time
    • Make sure final approval is received from all necessary parties. Follow up in a timely manner if there is a lack of response or delay in approval from the customer
    • Constant monitoring of scheduling and sending email marketing campaigns through our system(s) to make sure everything is running efficiently and troubleshooting accordingly
    • Reporting duties including but not limited to: provide reports on an as-needed basis, request special reports and manage timelines with the programming team when necessary, review said reports with properties to help them successfully shape future email marketing campaigns         
    • Extensive communication with the programming and development teams to resolve issues and understand capabilities of the system
    • Manage multiple assigned projects through to completion and on time, keeping key stakeholders aware of the project’s progression
    • Assist with determining which marketing strategies are effective and which need to be updated
    • Manage, track and report internal and external approval of all products
    • Assist in customer billing
    • Follows up until successful completion of customers’ escalations/ issues/concerns to retain customers.
    • Understands and demonstrates TravelClick’s core values.

    Basic Qualifications

    Basic Qualifications

    • Candidates must have experience in sales, email promotional marketing or related industry experience.
    • Strong communication skills at all levels and a collaborative team orientation are essential.
    • The candidate has excellent customer facing skills and is able to handle customer escalations and customer frustration. He/she is empathic and has the ability to communicate with customers and team members.
    • The candidate is computer literate, (Microsoft Office, SalesForce, etc.) and is familiar with internet technologies.
    • The candidate possesses strong interpretive skills, has a great capacity for creative problem solving and has the ability to work independently without supervision.


    Additional Characteristics

    • The ideal candidate has experience with the hospitality and travel industry.
    • The candidate has experience and knowledge with CAN-SPAM, CASL laws and GDPR compliance




    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed