• Key Account Coordinator

    Job Locations US-FL-Orlando
    Job ID
    Customer Experience
  • Overview

    The primary focus of this role is to assist the Account Management and Sales Teams assigned to specific Key Accounts in the fulfillment of contracted services and deliverables. Responsibilities range from customer care case escalations and tracking, assistance with collections, contract coordination and fulfillment, tracking and logging all account activities, attending business reviews and addressing questions from hotels within Key Account Portfolio. 


    The Key Account Coordinator must provide an effective liaison between the various internal departments to include Customer Care, Sales Support, Implementations, Account Management, Sales, as well as all Product groups to include Web Solutions, Reservations, Media, Business Intelligence, GMS and TVS in order to be successful in the role.


    The Key Account Coordinator will work directly with Key Account Management and Director(s) of Sales and is responsible for ensuring all specified client deliverables, both internal and external, are properly documented, tracked and fulfilled.  


    • Assist with product renewals.
    • Initiate, escalate and follow-up on Customer Care cases.
    • GDS Media EMA Fulfillment Tracking.
    • Work with SSA to obtain correct pricing and contracts for all renewal and new product subscriptions.
    • Track open and pending items for assigned account portfolio.
    • Create Quarterly TC Newsletters for assigned account portfolio.
    • Address questions from property contacts.
    • Attend, transcribe and distribute notes for high-profile property Business Reviews.
    • Work with SSA to develop annual account spend reports for assigned accounts.
    • Track all new implementations and communicate status to Account Management, DOS and client.
    • Escalate all issues that could result in a client/product/property at risk.
    • Attend and contribute to all internal account meetings.
    • Work closely with assigned Account Manager(s) to properly prioritize workload and ensure client and TC’s organization success.
    • Support Account Manager and Director of Sales with other duties, as needed.

    Basic Qualifications

    Basic Qualifications  

    • High School Diploma/GED required.
    • 1+ years of experience in a B2B support role, or Hospitality position.
    • Understanding of business processes and information systems.
    • Knowledge and practical experience of Microsoft Office including Word, Excel, and PowerPoint.

    Additional Characteristics

    • Bachelor’s degree is a plus.
    • Driven and innovative.
    • Ability to work under pressure of tight deadlines.
    • Well organized and task oriented.
    • Detail oriented and meticulous work ethic.
    • Superior business and professional ethics.
    • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure.
    • Strong organizational skills.
    • Understanding of hotel industry and functionality is a plus.
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including but not limited to executives, managers and subject matter experts.
    • Ability to prioritize and manage multiple competing priorities simultaneously with ease.
    • Proactively maintain knowledge of industry trends.

    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”


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