• VoicePro Reservation Agent

    Job Locations US-FL-Orlando
    Job ID
    Customer Experience
  • Job Overview

    As a VoicePro Reservation Agent, you will answer incoming calls and provide descriptive information regarding rooms, accommodations, rates, amenities, special packages and guest services, on behalf of properties across The Americas including independent hotels, luxury resorts, and large global brands, all while delivering excellent customer experiences.


    Our Reservations Center is an efficient, fast paced, and exciting environment in which you will receive reservation calls from all over the world. This position offers a competitive hourly base rate plus the opportunity to earn $500.00+ per month or more from performance based incentives. New hires are immediately eligible for medical benefits with no waiting period and there are many opportunities to learn and to grow your career with TravelClick! 

    If you are an outgoing and persuasive person, with experience in customer service or sales roles in hospitality, travel, retail, restaurants, and/or call centers, you will fit in wonderfully among our sales and service driven team. 


    VoicePro is a 24x7 call center; therefore, we are looking for someone with open availability. 

    Functional Description

    • Drive revenue through the selling and up selling of reservations, room types and additional items.
    • Provide quality customer service on every call.
    • Answer customer inquiries, providing professional assistance to potential and existing guests on every call.
    • Provide detailed descriptions of destinations, resort accommodations and products.
    • Provide accurate pricing on all products i.e. accommodations, airline and packages.
    • Suggest products to enhance stay and enjoyment.
    • Up sell products and accommodations whenever possible.
    • Accurately input all data required to complete transactions.
    • Operate multiple computer applications accurately and effectively.
    • Meet and or exceed defined sales goals and targets.

    What we are looking for

    Basic Qualifications

    • High School Diploma/ GED required
    • 6+ months of experience in Customer Service 
    • Ability to work nights and weekends

    Additional Characteristics 

    • Bachelor's degree preferred
    • Excellent listener and communicator
    • Proven track record of efficient problem-solving
    • Ability to successfully multitask in fast paced environment using multiple computer applications
    • Proven strong sales, service and closing skills with the ability to overcome objection
    • Background in the travel and trade industry is a plus
    • Experience working is fast paced work environment
    • Hospitality and Service Minded
    • Sales and Service Driven
    • Fluency in another language such as Spanish, Portuguese or French is a plus


    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

    Note to Applicants

    IMPORTANT: We contact all applicants via email throughout the hiring process. It is recommended that you add iCIMS ( to your Approved/Safe Sender list to ensure that our emails are properly delivered to your inbox and not marked as spam. Please click here for instructions on whitelisting iCIMS. 


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