TravelClick

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Job Locations ES-Barcelona
TravelClick’s Guest Management Solutions is one of the company’s fastest-growing products. GMS is an end-to-end CRM and marketing automation platform, allowing hoteliers to personalize their customer communications and segment their marketing efforts to foster guest engagement and drive incremental revenue. We are looking for a passionate, driven individual to join our team in a highly visible role as an implementation manager. This person will manage customer implementations following the sale of GMS and transition the customer into our Account Management organization following a successful on-boarding. The implementation manager will need to quickly learn and understand the customer’s business objectives to lead the implementation of all facets of the GMS platform. A successful candidate should have strong project management and communication skills. An understanding of email marketing best practices, HTML coding, and hospitality industry property management systems is a must.
Job ID
2020-3688
Job Locations ES-Barcelona
TravelClick has an immediate opening for a Front-end Developer in our Barcelona Office on our Web Solutions department. With thousands of customers, from single-property hotels to large hotel brands leveraging our hospitality-specific Web CMS, TravelClick is looking for a motivated developer to join our expanding team.   You will report to the Web Operations and Development Manager and your main responsibility will be to build and develop new product features on our Web CMS, as well as to maintain our platform and support our internal operations teams and customers. You will join a multidisciplinary, dynamic team that leverages agile development techniques, and the latest Web technologies to apply best practices and deliver a market-leading Web CMS tailored to our prestigious hotel customers.   If you are a proactive and dynamic person, motivated to grow and contribute within an expanding company, this is a unique opportunity to make a leap in your professional career. We offer a unique opportunity for career development, a permanent contract and an attractive salary, according to the expertise and potential provided by the candidate, in addition to other company benefits.
Job ID
2020-3685
Job Locations ES-Barcelona
This is a client facing role which requires the candidate to manage the design, build and delivery of multiple Website projects for the International Web Solutions department.
Job ID
2020-3654
Job Locations ES-Barcelona
The Implementation / Customer Care Intern works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. Responsibilities include ticket creation, maintenance and resolution, proper documentation of outstanding issues, issue research and trend analysis, as well as reviewing/maintaining/translating training documents, job aids and other projects.
Job ID
2020-3635
Job Locations ES-Barcelona
The Web Project Manager provides leadership, guidance, and direction to the team implementing websites, Web developers, Web Designers and SEO. They are client-facing and manage the project independently. Web project managers develop project plans, timelines and other project documentation and advert clients and internal stakeholders of any risks or constraints. They prepare briefs for other team members and prepare and hold meetings internally and externally. They must be able to identify and correct poor-quality products and errors.   A Web project manager has experience with the technical aspects of web design. They have a basic understanding of the purpose of programming languages such as HTML, CSS, and other relevant coding languages; they must also be familiar with a Design process, have a basic understanding of UX and Usability and Design tools and a basic knowledge of SEO. A bachelor’s degree in a related field is preferred, as well as relevant experience. Web Project Managers must have excellent communication skills, and are expected to manage internal and external stakeholders effectively.
Job ID
2020-3632
Job Locations ES-Barcelona
The Implementations - Customer Care works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between primary and secondary issues, demonstrates ability to gather important information and asks questions to clarify.   The Implementation – Customer care specialist is precise and pays attention to detail when dealing with requests and issues, focuses on achieving results and goals and is able and willing to suitably adapt to changing situations, tasks or expectations and different individuals.
Job ID
2020-3624
Job Locations ES-Barcelona
The Digital Media Solutions Specialist is the driving force behind our media solutions business, focused on the individual traveler audience. As a member of the Digital Media Field Marketing Team, you will closely work with the product management organization and interact heavily with the sales force in your assigned territory. The goal will be to generate continued sales and revenue growth by collaborating with the sales team to identify prospective hospitality clients with an annual spend greater between roughly $35K and $350K for digital advertising.  You will play an integral part in the sales process during presentations, proposal creation (including high level media plans), RFP responses, and digital marketing consulting sessions.  In addition, you provide input and recommendations to Product Management on creation and implementation of our go-to-market and product marketing strategy. The role entails leveraging best-in-class digital media strategies and techniques to produce profitable revenue results for TravelClick’s hospitality clients.
Job ID
2020-3611
Job Locations SG-Singapore
The Digital Media Campaign Manager (Digital MCM) is a client-facing role responsible for managing the overall health of their client portfolio by focusing on maximizing ROAS for the client and maximizing TravelClick profitability. In partnering with the Ad Operations team, they work with the client from creation of the Media Plan through onboarding and launch, implementing strategy and optimizations throughout the life of the campaign. The Digital MCM will have excellent client communication skills and be responsible for guiding the client experience through various milestones. This individual must have a strong understanding of Display Remarketing and Paid Search, relying on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. The Digital MCM plays a crucial role in proactive campaign management and must have an in-depth understanding of the client’s property and marketplace to maximize returns for their client base. They will be responsible for collaborating with internal groups as well as incorporating all TravelClick products (BI & Res) in the management strategy to holistically achieve the client’s goals. This individual must strive to provide the highest quality of work in the quickest, most cost-effective manner.
Job ID
2020-3610
Job Locations SG-Singapore
TravelClick’s Guest Management Solutions is one of the company’s fastest-growing products. GMS is an end-to-end CRM and marketing automation platform, allowing hoteliers to personalize their customer communications and segment their marketing efforts to foster guest engagement and drive incremental revenue. We are looking for a passionate, driven individual to join our team in a highly visible role as an integration specialist. This person will be responsible for installing our hotel data interfaces, continuously checking their uptime, and diagnosing issues as they arise.   You will get the opportunity to learn about a variety of hospitality systems including:  PMS, CRS, Spa, Golf, and Food & Beverage.  You will also get to learn all aspects of our system while assisting with Level 3 support.  An understanding of email marketing best practices, HTML coding, and some hospitality industry property management systems is a plus.
Job ID
2020-3609
Job Locations AU-VI-South Melbourne
The Implementations - Customer Care works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between primary and secondary issues, demonstrates ability to gather important information and asks questions to clarify.   The Implementation – Customer care specialist is precise and pays attention to detail when dealing with requests and issues, focuses on achieving results and goals and is able and willing to suitably adapt to changing situations, tasks or expectations and different individuals.
Job ID
2020-3608
Job Locations PH-Manila
The Head of Operations – APAC role is responsible for promoting the operations agenda in accordance with the commercial objectives of our Hospitality unit, one of the strategic growth areas in Amadeus.   The Head of Operations – APAC will be a key part of the global operations leadership team, working within the Operations department of Amadeus Hospitality. This role is the lead and main point of contact for the APAC Team members in implementation and Customer Care across all product lines. Responsible for handling the operational functions while seeing the big picture and ensure that the directions given to the team contribute to accomplish the overall Organization’s goals and strategy.   The role requires building a solid relationship with the global Operations team, the sales area and the business units to offer solutions to our clients and help them solve their challenges successfully. In this function, you will have to create close alliances with APAC clients, supporting them and providing solutions and strategies that will allow the growth of their businesses.
Job ID
2019-3579
Job Locations ES-Barcelona
The mission of the Amadeus Customer Service team is to design and develop innovative customer service solutions, deliver those solutions to Travel Channel customers, with a special objective on creating re-usable self-service and multi-channel solutions in support and learning.   The Support Content Management Team is responsible for ensuring that up-to-date and relevant support and troubleshooting related content is available for the customers and support team.
Job ID
2019-3564
Job Locations ES-Barcelona
The mission of the Amadeus Customer Service team is to design and develop innovative customer service solutions, deliver those solutions to Travel Channel customers, with a special objective on creating re-usable self-service and multi-channel solutions in support and learning.
Job ID
2019-3563
Job Locations ES-Barcelona
The Implementations - Customer Care works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between primary and secondary issues, demonstrates ability to gather important information and asks questions to clarify.   The Implementation – Customer care specialist is precise and pays attention to detail when dealing with requests and issues, focuses on achieving results and goals and is able and willing to suitably adapt to changing situations, tasks or expectations and different individuals.
Job ID
2019-3556
Job Locations FR-75-Paris | FR
Sales Managers will prospect, set appointments and calls on existing and potential clients from the hotel industry within a territory to sell company products. The person in this position will conduct client needs analyses, demonstrate TravelClick capabilities, make initial recommendations, suggest complementary products and obtain commitment to purchase recommended products. In addition, the person in this position will follow company policies as it relates to the completions of contracts and paperwork to submit orders. They provide management with weekly sales reports summarizing actual sales, prospect updates and general sales activity in salesforce.com. Utilizing an in-depth knowledge of presentation software and the travel industry, the person in this position is responsible for the creating and delivery of client presentations using a laptop and dial up network connections. Sales managers are instrumental in obtaining and providing the organization with information on specific clients within their territory using interviewing methods, the Internet, word of mouth and general research activities.
Job ID
2019-3543
Job Locations MX-Mexico City
The Account Manager (AM) is the customer advocate within TravelClick (TC). The AM must have a deep understanding of the TravelClick portfolio of products, of the hospitality industry and of the assigned market.  The AM works directly with their assigned group of customers to grow their revenues as well as the revenues of TC. The AM is expected to ensure that their customers are gaining full benefit of the TravelClick products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.  The AM is responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products which ultimately leads to improve their revenue.  The AM also serves as an escalation point for their customers for matters pertaining to services purchased. The AM will be evaluated on the overall performance of their portfolio (i.e. revenue generation), customer retention and customer satisfaction/loyalty ratings.  To succeed you need to be able to build strong relationships with our clients, be self-motivated, have excellent communication skills, be results oriented, possess strong attention to detail, be able to prioritize, be able to trouble shoot and enjoy working as part of a team to achieve results.  Ability to follow up and expectation management are essential. Tie management and ability to multitask are key to success.
Job ID
2019-3542
Job Locations ES-Barcelona
The Mapping Intern works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. Responsibilities include ticket creation, maintenance and resolution, proper documentation of outstanding issues, issue research and trend analysis, as well as reviewing/maintaining/translating training documents, job aids and other projects.
Job ID
2019-3531
Job Locations ES-Barcelona
The Implementations - Customer Care Intern works within TravelClick´s Operations and is the first point of contact for any implementation or customer care related request. He/she recognizes and gets to the bottom of issues, tracks down possible causes of problems and establishes connections, differentiates between primary and secondary issues, demonstrates ability to gather important information and asks questions to clarify.   The Implementation – Customer Care Intern is precise and pays attention to detail when dealing with requests and issues, focuses on achieving results and goals and is able and willing to suitably adapt to changing situations, tasks or expectations and different individuals.
Job ID
2019-3414